To our valued clients, please use this page to log into your customer portal and use the Pay Now button if you wish to make a direct payment for your service.Critical Information Summary
Complaint Handling Policy
Financial Hardship Policy
Billing and Payment Information
Standard Form of Agreement
Estimating Usage Handy Document
APPOINTING AN AUTHORISED REPRESENTATIVE
The Legal Lessee is the individual responsible for the Integrated Data Networks Australia Management Pty Ltd account, and is usually the person who requests connection of the service.A Integrated Data Networks Australia Management Pty Ltd service may only have one Legal Lessee who is responsible for all charges on that service. If you are the Legal Lessee, you can request that the bill be sent to joint names, and you may appoint others as authorised representatives on your account to act on your behalf. However, the legal liability remains with the Legal Lessee.
SPEND MANAGEMENT TOOLSE
Integrated Data Networks Australia Management Pty Ltd has various spend management tools that you can use to help you monitor your spend.If you would like to know more about them or would like to discuss the best options to meet your needs please call our customer support team on 02 8985 7304
Tools available below:
View Your Usage Online
You can login to your Account area at any time and view a breakdown of your usage and charges. Your usage report is updated daily with the previous day’s data.
Please note, usage shown relies on data that is not always reported in real time.
Your service will be throttled to 256kbps/256kbps once you have reached your data limit as nominated in your application form for service, additional data may be purchased if required. Simply contact our accounts team between 9amand 5pm Monday to Friday to arrange for additional data.
Throttling removed on the 1st of every month and data returned to applicable speed.